Whoosh Train Sees High Volume of Lost Items During Peak Travel Season

Record Number of Forgotten Belongings

PT KCIC, the operator of the Jakarta-Bandung high-speed train Whoosh, has reported a significant number of items left behind by passengers. As of December 2025, the total number of lost items stands at 6,800, with approximately 3,400 items successfully returned to their rightful owners. This high volume of forgotten belongings is attributed to the increased passenger traffic during the holiday season.

Types of Lost Items

The lost and found items include a variety of personal belongings such as water bottles, bags, and other everyday items that passengers often leave behind in the rush of travel. The high number of lost items highlights the need for effective lost and found systems during peak travel periods.

Lost and Found System

In response to this challenge, KCIC has established a dedicated 'Lost and Found' service. Passengers who have lost items can contact station staff to report and potentially recover their belongings. While the responsibility for personal items remains with the passengers, the 'Lost and Found' system serves as a helpful resource for those who have misplaced their belongings.

Preparation for Peak Travel Seasons

The experience during the 2025/2026 New Year period has provided valuable insights for KCIC. The company is likely to enhance its lost and found procedures further to manage the high volume of lost items more effectively in the future.