Bank BJB Wins ICSQ Award 2025 for Excellent Customer Service

Recognition for Service Excellence

Bank BJB has achieved the prestigious Excellent rating in the Indonesia Customer Service Quality (ICSQ) Award 2025, organized by SWA Magazine in collaboration with Business Digest. This recognition highlights the bank's consistent efforts in maintaining high-quality customer service and implementing digital innovations that meet modern customer needs.

Key Factors Behind the Achievement

The award was granted based on a comprehensive national survey that evaluated customer interactions and service quality across various brands. Bank BJB's success in this rigorous assessment underscores its commitment to creating a customer-centric culture that prioritizes satisfaction and experience. The bank's digital transformation initiatives, including the development of its DIGI bank bjb mobile banking platform, have played a crucial role in enhancing customer convenience and accessibility.

Strategic Approach to Customer Satisfaction

Bank BJB's achievement in the ICSQ Award 2025 reflects its strategic focus on service quality and technological innovation. The bank has been consistently modernizing its service channels, from digital transformation to enhancing frontline staff capabilities. This approach has enabled BJB to maintain strong customer loyalty while expanding its service reach.

Future Outlook

The ICSQ Award 2025 serves as both validation of Bank BJB's current strategies and motivation for future improvements. The bank remains committed to listening to customer feedback, learning from it, and creating innovations that make banking transactions easier and more enjoyable. This award also recognizes the dedication of BJB employees across Indonesia who maintain professionalism and customer-friendly service in their daily interactions.