bank bjb Wins Excellence in Customer Service at 2025 ICSQ Award

Recognition for Consistent Service Quality

bank bjb has achieved the prestigious Excellent rating in the 2025 Indonesia Customer Service Quality (ICSQ) Award, held by SWA Magazine and Business Digest. This recognition is a testament to bjb's consistent efforts in maintaining and enhancing its customer service quality. The award was given in the Regional Development Bank category, highlighting bjb's leadership in its core market.

Driving Customer-Centric Transformation

The achievement is the result of bjb's comprehensive approach to customer service, which includes digital modernization and human resource development. Key initiatives include the development of DIGI mobile banking and the expansion of digital service ecosystems. These efforts are part of bjb's customer-centric strategy, focusing on enhancing customer experience and satisfaction.

Key Factors Behind the Achievement

1. Digital Innovation: Continuous improvement of digital services, including mobile banking and digital ecosystems
2. Customer Experience: Focus on creating seamless and efficient customer interactions
3. Employee Engagement: Strong involvement of employees in maintaining service quality
4. Strategic Adaptation: Ability to adapt to changing customer behaviors and preferences

Future Commitments

bank bjb views this award as both recognition of past efforts and motivation for future improvements. The bank remains committed to continuous innovation and service excellence, aiming to become a national-class regional bank with global service standards. The achievement in the ICSQ Award 2025 validates bjb's transformation journey and its dedication to customer satisfaction.