Indonesian Banks Update Priority Banking Services for 2026

Enhanced Requirements for Priority Customers

Major Indonesian banks, including BCA, BRI, and Mandiri, have announced updates to their priority banking services effective January 2026. These changes reflect the banks' efforts to enhance exclusive services for high-net-worth individuals while adjusting to evolving customer needs.

BCA Prioritas Updates

BCA has introduced new criteria for its BCA Prioritas service, including a minimum average Assets Under Management (AUM) of Rp1 billion over three months. The new requirements also consider the proportion of low-cost funds (CASA) with a minimum of Rp250 million or full CASA of Rp500 million. BCA has also implemented a new annual service fee of Rp1 million, although customers with an average AUM of Rp1 billion or CASA of Rp500 million will be exempt.

BRI Prioritas Requirements

BRI maintains a minimum balance requirement of Rp1 billion in various financial products, including savings, deposits, investments, and bancassurance. BRI Prioritas customers gain access to exclusive services such as safe deposit boxes at all BRI Priority Service Centers and meeting room access for BRI Priority cardholders.

Mandiri Prioritas Criteria

Bank Mandiri requires customers to fill out the Mitra Utama Form (FMU) and maintain a minimum Fund Under Management (FUM) equivalent to Rp1 billion, comprising savings, deposits, current accounts, and investment products. Mandiri Prioritas customers enjoy premium services including birthday gifts, special outlets, Priority Lounge access, safe deposit boxes, and private jet services.

Market Implications

These updates demonstrate the competitive landscape in Indonesia's banking sector, particularly in the premium services segment. The changes reflect banks' strategies to attract and retain high-net-worth customers through tailored financial solutions and exclusive benefits. As the banking landscape continues to evolve, these premium services are likely to play a crucial role in customer retention and acquisition strategies.