BCA Responds to Sibolga Flood Disaster

Temporary Closure of Branch and ATMs

PT Bank Central Asia Tbk. (BBCA) has temporarily suspended operations at its Sibolga Sub-Branch Office and several ATMs in Sibolga, North Sumatra, following the severe flood and landslide disaster that hit the area until Friday (28/11/2025) noon. The company has confirmed that all employees in the affected area are safe.

Precautionary Measures and Alternative Services

The temporary closure is part of BCA's precautionary measures to maintain customer safety and convenience amidst the extreme weather conditions and disrupted access. The bank is working on a gradual restoration of services. Customers can conduct transactions at the nearest office, KCU Pematang Siantar, or through BCA's ATM network in Padang Sidempuan. The latest information on branch operations can be checked on BCA's official website.

Corporate Social Responsibility in Disaster Response

BCA has demonstrated its commitment to corporate social responsibility by providing disaster relief assistance to the affected communities. EVP Corporate Communication & Social Responsibility, Hera F. Haryn, handed over aid to military representatives. The assistance package included basic necessities, mineral water, blankets, baby diapers, medicines, multivitamins, tents, and portable beds. Hera stated that BCA hopes for a quick recovery for the people of Sibolga and is committed to supporting the social and economic recovery of the affected areas.

Regional Crisis Situation

The North Sumatra Regional Disaster Management Agency (BPBD) reported that communities in Central Tapanuli and Sibolga remain isolated due to the disaster. Access roads to these areas are completely blocked by landslides and flash floods, compounded by disrupted communication networks. BPBD has deployed personnel and heavy equipment for search and rescue operations, as well as debris clearance, and has brought necessary logistics to the affected areas.