BCA's Halo Contact Center Wins Multiple Awards in International Competition

Recognition for Excellence in Customer Service

PT Bank Central Asia Tbk (BCA) has achieved significant recognition for its Halo contact center service, winning a total of 34 awards at the prestigious Top Ranking Performers Awards 2025 held by ContactCenterWorld.com. The competition, which involved over 80 countries, evaluated contact centers based on service strategy, technological innovation, and human resource excellence.

Categories of Excellence

The awards received by Halo BCA include:

• 5 Certified World Class Awards
• 17 Company Awards
• 3 Company - Best Team Awards
• 9 Individual Awards

Halo BCA excelled in various categories such as Best Mega Contact Center, Best in Customer Service, Best Technology Innovation, Best Contact Center Design, Best Green Contact Center, Best Employee Engagement, and Best Crisis Management Campaign.

Commitment to Quality Service

BCA's Vice President Director, Armand W. Hartono, expressed gratitude for the achievement, dedicating it to BCA's loyal customers. He emphasized BCA's commitment to continuous innovation focused on customer needs, ensuring reliable and quality banking services. The Halo contact center provides integrated services through various channels including phone, WhatsApp, social media, haloBCA application, and chat banking, ensuring accessibility and security for customers.

Previous Achievements

Halo BCA also won the DREAM Team Award at the Top Ranking Performers Awards 2025 Asia Pacific level, held in Bali. Additionally, BCA maintained its Grand Champion title at the TBCCI 2025 organized by the Indonesia Contact Center Association (ICCA) for the 14th consecutive year, winning a total of 52 medals (21 Platinum, 16 Gold, 11 Silver, 4 Bronze).

Future Outlook

The recognition received by Halo BCA demonstrates its leadership in contact center services and BCA's dedication to maintaining high service standards. BCA continues to focus on enhancing customer experience through omni-channel integration and technological advancements, setting a benchmark in the banking industry.