BNI Faces Legal Action Over Frozen Funds

Customer Initiates Lawsuit Following Failed Mediation

PT Bank Negara Indonesia (BBNI), one of Indonesia's largest state-owned banks, is facing legal challenges from a customer over allegations of unilaterally freezing Rp 6.5 billion in funds. The dispute between BNI and customer Rian Hidayat escalated to the Jakarta District Court after mediation efforts failed due to the bank's absence from court proceedings.

Legal Proceedings and Parties Involved

The case, registered under Number 642/Pdt.G/2025/PN.JKT.PST, involves multiple defendants. During the latest mediation session held on December 17, 2025, only PT Global Jaya Raya (GJR), listed as the fifth defendant, appeared in court. Representatives from BNI's head office and relevant units failed to attend the hearing, contributing to the breakdown in mediation efforts.

Implications for BNI and Financial Services

The freezing of Rp 6.5 billion in customer funds has raised significant concerns regarding BNI's account management practices and customer relations. This legal dispute highlights potential operational risks in banking services and the importance of effective customer dispute resolution mechanisms. The outcome of this case could have far-reaching implications for BNI's reputation and its compliance with banking regulations.