BNI Restores Full Operations in Sumatra After Flood Disruption

Quick Recovery Efforts

PT Bank Negara Indonesia (Persero) Tbk. (BBNI) has successfully restored normal operations at 12 branch offices in Sumatra that were temporarily closed due to severe flooding and landslides. The bank's Corporate Secretary, Okki Rushartomo, stated that the restoration was carried out to ensure customers could access financial services during the emergency situation.

Service Restoration Details

The affected branches are located in Medan, Sibolga, and Gunung Sitoli. In addition to restoring branch operations, BNI has reactivated 47 ATMs that were previously non-functional due to floodwaters. The bank deployed satellite internet services at several outlets to maintain uninterrupted transaction processing.

Customer Support Measures

BNI initiated limited operational services on November 29, 2025, at BNI KC Gunung Sitoli, followed by BNI KC Sibolga and BNI KCP Pandan on November 30, 2025. These services were designed to address urgent financial needs of customers affected by the flood.

Commitment to Service Continuity

The bank has committed to continuously monitoring the situation in Sumatra and ensuring the availability of secure and reliable financial services. This proactive approach demonstrates BNI's dedication to maintaining business continuity even during challenging circumstances.