BNI to Discontinue Phone Banking Service

Enhancing Digital Transformation

PT Bank Negara Indonesia (Persero) Tbk (BNI) has announced that it will discontinue its Phone Banking service starting December 15, 2025. This strategic decision is part of BNI's ongoing efforts to strengthen its digital transformation and optimize banking services through its integrated digital platform.

Transition to Digital Banking

The bank is encouraging customers who are still using the Phone Banking service to immediately transition their transactions to wondr by BNI, BNI's latest digital banking application. This move aligns with BNI's strategy to modernize its banking services and enhance customer experience through digital channels.

Rationale Behind the Decision

BNI's decision to discontinue Phone Banking reflects the bank's commitment to adapting to the evolving banking landscape, where digital services are becoming increasingly prevalent. By focusing on digital platforms, BNI aims to provide more efficient and user-friendly banking experiences for its customers.