BPJS Kesehatan Enhances Digital Services for Participants

Convenient Online Status Checking Now Available

BPJS Kesehatan has introduced an online status checking feature for its participants through multiple digital channels. The primary method is through the Mobile JKN application, available on both Play Store and App Store. Participants can now:

• Download and install the Mobile JKN app
• Log in using their NIK, BPJS card number, or registered email
• Select the 'Check Membership' menu
• View their active status and other relevant information

The app provides comprehensive information including membership status, number of dependents, premium information, and other features like changing primary healthcare providers and online queuing.

Alternative Checking Methods

For those who prefer not to use the app, BPJS Kesehatan offers alternative methods:

1. Website Check: Participants can visit bpjs-kesehatan.go.id, select 'Check Membership', and enter their NIK and date of birth.
2. PANDAWA WhatsApp: By sending a message to 0811 8165 165 with 'Check membership status' and following chatbot instructions.
3. Call Center: Directly contacting the call center at 165 with their NIK or BPJS card number ready.

These digital channels represent a significant improvement in service delivery, making it easier for participants to manage their BPJS Kesehatan membership without visiting physical offices.