BPKN Reports 851 Consumer Complaints in 2025

Financial Services Dominate Consumer Grievances

The National Consumer Protection Agency (BPKN) received a total of 851 consumer complaints throughout 2025, representing a significant decrease from 1,802 complaints in the previous year ¹

Sectoral Breakdown of Complaints

The complaints were primarily concentrated in two sectors:

1. Financial Services: This sector dominated the consumer grievances, though specific loss figures weren't provided ¹
   Source 1

   https://finance.detik.com/berita-ekonomi-bisnis/d-8262534/bpkn-terima-851-aduan-dengan-kerugian-rp-438-m-terbanyak-sektor-keuangan
   .
2. Housing: The housing sector accounted for the largest portion of financial losses, with approximately Rp 402 billion in potential losses ³
   Source 3

   https://nasional.kontan.co.id/news/bpkn-catat-851-aduan-konsumen-sepanjang-tahun-2025-potensi-kerugian-rp4383-miliar
   .

Recovery Efforts

As of the end of 2025, the BPKN reported that about Rp 23 billion had been recovered and returned to consumers ³

Emerging Trends in Consumer Complaints

The BPKN also noted emerging trends in consumer grievances:

• Concert Industry Issues: Complaints related to concert events showed a significant decrease in financial loss from Rp 30 billion in 2024 to Rp 407 million in 2025 ⁴
  Source 4

  https://finance.detik.com/berita-ekonomi-bisnis/d-8263028/bikin-rugi-konsumen-tiap-tahun-bisnis-konser-jadi-sorotan
  .
• Digital Trade Complaints: The BPKN also handles complaints related to electronic trading systems, though specific figures weren't detailed ¹
  Source 1

  https://finance.detik.com/berita-ekonomi-bisnis/d-8262534/bpkn-terima-851-aduan-dengan-kerugian-rp-438-m-terbanyak-sektor-keuangan
  .

Future Regulatory Plans

BPKN Chairman Muhammad Mufti Mubarok has proposed elevating the agency's status to a ministry and pushing for the revision of the Consumer Protection Law to be included in the 2026 National Legislation Program (Prolegnas) ²