BRI Introduces Self-Service BRImo Account Unblocking Feature

Simplifying Account Recovery for Digital Banking Users

Bank Rakyat Indonesia (BRI) has enhanced its BRImo digital banking platform by introducing a self-service account unblocking feature. This development allows users to recover their accounts directly through their mobile devices without needing to visit a physical bank branch. The new functionality is designed to improve user experience by providing a more convenient and efficient way to regain access to their accounts.

How the Account Recovery Process Works

The account unblocking process on BRImo is straightforward and can be completed using just three key elements: the registered mobile phone, an active internet connection, and the BRImo application. Users who have forgotten their login credentials or whose accounts have been blocked due to multiple incorrect login attempts can utilize the 'Forgot Username' or 'Forgot Password' features within the app.

Key Steps in the Recovery Process:

1. Users can initiate the recovery process by selecting either 'Forgot Username' or 'Forgot Password' on the BRImo login screen.
2. For password recovery, the system guides users through a verification process using SMS or OTP sent to their registered mobile number.
3. In cases where the username is forgotten, users can retrieve it by providing required verification data, after which the username will be sent to their registered email address.
4. It's crucial for users to have an active mobile number registered with their BRImo account to receive verification codes. If the number is no longer active, users must update their details at a BRI branch before they can proceed with the self-service recovery option.

Security and Safety of Funds

BRI has emphasized that account blocking only affects access to the BRImo application and does not impact the safety or availability of funds in users' accounts. The bank assures customers that their money remains secure and accessible once they successfully recover their account access.

Enhancing Digital Banking Experience

This update to BRImo reflects BRI's commitment to improving its digital banking services and providing users with more control over their account management. By enabling self-service account recovery, BRI is reducing the operational burden on its branches while enhancing customer satisfaction through faster resolution of access issues. The move is also in line with broader industry trends toward greater digital empowerment for banking customers.