BSI Temporarily Shuts Down Services in Flood-Affected Areas

Immediate Response to Natural Disaster

PT Bank Syariah Indonesia Tbk. (BRIS) has taken the precautionary measure of temporarily closing certain branch services and ATM operations in areas of Sumatra Utara and Aceh that have been severely impacted by recent flooding and landslides. The bank's management has confirmed that restoration efforts are currently underway to normalize operations as soon as possible.

Alternative Banking Services Available

Despite the temporary closure of some physical branches, BSI has assured customers that they can continue to access banking services through digital channels. Customers can perform transactions using BSI Mobile Banking or the BYOND application. For cash needs, customers are advised to use nearby BSI ATMs, BYOND services, or visit Alfamart and BSI Agent locations.

Regulatory Notification and Customer Safety

BSI has formally notified both the Financial Services Authority (OJK) and Bank Indonesia (BI) about the temporary service disruptions. The bank has also issued a public warning about potential fraud attempts during this period, reminding customers to maintain the confidentiality of their personal data, PINs, and passwords.

Affected Branches and Recovery Efforts

The bank has provided a detailed list of affected branches in both Aceh and Medan regions, with alternative service locations for customers. BSI has dispatched support teams to assist those affected by the natural disaster, demonstrating their commitment to both customer service and corporate social responsibility.

Conclusion

The temporary disruption to BSI's services in flood-affected areas highlights the bank's proactive approach to managing operational risks during natural disasters. While maintaining customer access through digital banking channels, BSI is working diligently to restore full operational capacity in the affected regions.