BTN Temporarily Closes Sumatra Branches Amidst Severe Weather

Impact of Floods and Landslides

PT Bank Tabungan Negara (Persero) Tbk (BBTN) has taken the precautionary measure of temporarily closing several branch offices in Sumatra following severe floods and landslides that hit the region between November 22-27, 2025. The decision was made to ensure the safety of both employees and customers in the affected areas.

Affected Branches and Operational Adjustments

The branches most affected by this natural disaster include:

• KCP Sibolga, located at Jl. M. Sutoyo No. 49, where access has been completely cut off due to flooding and landslides.
• Multiple branches in Medan, including KCP USU, KCP Helvetia, KCP Simalingkar, KCP M. Yamin, KCP Setiabudi, and KCP Simpang Limun.
• Two syariah branch offices in Aceh: KCPS Langsa and KCPS Takengon, where access roads have become impassable.

To maintain continuity of services, BTN has arranged for alternative operational arrangements. For the affected syariah branches in Aceh, operations have been temporarily redirected to KCS Lhokseumawe.

Corporate Response and Humanitarian Efforts

BTN has not only focused on maintaining banking services but has also taken proactive steps in providing humanitarian assistance. The bank has channeled aid through its Corporate Social Responsibility (CSR) program, known as Tanggung Jawab Sosial dan Lingkungan (TJSL), to the affected regions in North Sumatra and West Sumatra. The bank remains committed to monitoring the situation closely and is prepared to provide additional support as needed during the emergency response phase.

Coordination with Authorities

BTN is working closely with local government agencies, BPBD (Badan Penanggulangan Bencana Daerah), TNI (Tentara Nasional Indonesia), and other local authorities to ensure that banking services continue through alternative channels and digital platforms. The bank has emphasized its commitment to keeping customers and the public informed through official communication channels.

As the situation continues to unfold, BTN remains dedicated to restoring normal operations in the affected branches as soon as conditions permit.