Citilink Consolidates Domestic Operations at Soekarno-Hatta Airport

Enhanced Passenger Experience Through Centralization

Citilink, a prominent Indonesian low-cost carrier, is set to transition all its domestic flight operations to Terminal 1C at Soekarno-Hatta Airport starting November 12, 2025. This strategic move follows the terminal's initial partial operation since August 22, 2025, when it began serving some of Citilink's domestic flights. The consolidation aims to improve overall service quality and operational efficiency by centralizing all departure and arrival activities of the airline at a single terminal.

Operational Efficiency and Service Quality

The decision to concentrate Citilink's domestic operations at Terminal 1C is part of a broader strategy to enhance the travel experience for passengers. By operating from a single terminal, Citilink can streamline its processes, potentially reducing wait times and improving overall service delivery. This move is also in line with efforts to balance operational loads across different terminals at Soekarno-Hatta Airport, ensuring that each terminal functions optimally.

Airport Management Perspective

Heru Karyadi, General Manager of Soekarno-Hatta International Airport, emphasized that the full operation of Terminal 1C is a significant step in improving airport services. He stated that the terminal is now ready to serve all Citilink domestic flights centrally, viewing this not merely as an operational adjustment but as part of a broader commitment to providing a more comfortable, smooth, and memorable travel experience for all passengers.

Impact on Passengers and Airline Operations

The centralization of Citilink's domestic flights at Terminal 1C is expected to have a positive impact on both passengers and the airline's operational efficiency. For passengers, it means a more straightforward and potentially less stressful travel experience due to the consolidation of check-in, departure, and arrival processes in one location. For Citilink, it presents an opportunity to enhance operational efficiency and potentially improve customer satisfaction through more streamlined services.