DJP Launches Innovative Tax Corner Service at Transmedia Building

Enhanced Taxpayer Experience

The Jakarta Special Tax Office and South Jakarta Tax Office have collaborated to introduce a tax corner service at the Transmedia building in Jakarta. This initiative, launched on December 17, 2025, aims to provide direct assistance to taxpayers facing challenges with Coretax account activation and tax reporting. The service represents a significant step in improving taxpayer experience through a more accessible and user-friendly approach to tax compliance.

Strong Taxpayer Response

The new tax corner service witnessed exceptional taxpayer enthusiasm on its first day of operation. According to Sugiarti from the South Jakarta Tax Office, the initial day at the Bank Mega Tower location attracted a substantial number of visitors, prompting the tax authorities to deploy additional staff to manage the demand. When the service moved to the Transmedia building, the anticipation remained high, with officials preparing for an even larger turnout.

Key Features of the Tax Corner Service

1. Direct Assistance: The service provides face-to-face support for taxpayers struggling with Coretax account activation
2. Educational Component: Tax officials are available to guide taxpayers through the necessary steps for tax compliance, including account activation and authorization codes
3. Collaborative Effort: The initiative is a result of collaboration between tax authorities and private entities, demonstrating a joint commitment to improving tax services
4. Enhanced Accessibility: By locating the service in a public, commercial building like Transmedia, the tax office is making tax services more accessible to a broader audience

Impact on Tax Compliance

The introduction of this tax corner service is expected to have a positive impact on tax compliance rates. By addressing one of the primary barriers to reporting - account activation - the tax authorities are streamlining the process for taxpayers. This proactive approach not only facilitates compliance but also helps in reducing the number of potential non-compliance cases stemming from technical issues or lack of awareness.

Future Prospects

While this initiative is still in its early stages, its success could pave the way for similar services in other locations. The strong response from taxpayers underscores the need for such direct, personalized services in the tax administration landscape. As the tax authorities continue to gather feedback and assess the effectiveness of this program, there may be potential for expansion or replication in other areas.