Finance Minister Calls for Improvement in Tax Notification Process

Addressing Taxpayer Complaints

Finance Minister Purbaya Yudhi Sadewa has revealed that numerous taxpayers have lodged complaints regarding the issuance of SP2DK (Request for Explanation on Data and/or Information) through his dedicated reporting channel, "Lapor Pak Purbaya". The complaints, totaling 79 reports, primarily concern the manner in which Account Representatives (AR) communicate with taxpayers.

Key Issues Highlighted

1. Lack of Communication: Taxpayers reported that ARs often fail to provide clear explanations about the SP2DK process.
2. Threat of Audit: Many taxpayers felt pressured as ARs frequently mentioned potential audits and higher tax liabilities without proper context.
3. Process Improvement Needed: The Minister has urged the tax authority to address these concerns and improve the overall process to reduce taxpayer anxiety and enhance compliance.

Implications for Tax Administration

The Finance Minister's intervention highlights the need for better taxpayer education and more transparent communication from tax officials. Improving the SP2DK process could lead to enhanced taxpayer experience and more effective tax administration.