GoPay Enhances Digital Transaction Security with Refund Guarantee

New Protection Measure for Users

GoPay has introduced a comprehensive Refund Guarantee Program to protect customers against unauthorized transactions. This initiative aims to provide enhanced security and peace of mind for users conducting digital transactions through the platform. The program demonstrates GoPay's commitment to creating a secure digital financial ecosystem.

Key Features of the Refund Guarantee

• Customers can claim refunds for lost funds due to unauthorized account access
• Specific terms and conditions apply to the refund process
• GoPay will conduct educational initiatives to improve user awareness about digital security risks
• The program represents a significant step in enhancing user trust in digital payment systems

Implementation and User Protection

Head of Corporate Affairs at GoPay, Audrey Progastama Petriny, emphasized that the program is designed to provide maximum security for users. In cases of unauthorized transactions, customers can file claims following the established guidelines. GoPay is also committed to educating users about potential digital security threats and best practices to prevent fraud.

Impact on Digital Payment Security

This initiative positions GoPay at the forefront of digital payment security in Indonesia. By offering a refund guarantee, the company is addressing one of the primary concerns users have regarding digital transactions - the risk of fraud and unauthorized account access. The combination of financial protection and user education creates a comprehensive approach to digital financial security.