IFG Life Strengthens Maturity Claim Services Through Specialized Office

Enhanced Customer Experience

PT Asuransi Jiwa IFG (IFG Life) has introduced significant improvements to its maturity claim services for the IFG Mantap (IFG Manfaat Bertahap) insurance product. The company has established a specialized office to handle these claims more efficiently, focusing on creating a more organized, accessible, and comfortable experience for policyholders.

Key Improvements in Claim Process

The enhanced service includes a more focused claim submission mechanism, available through both face-to-face interactions and online queue management. This dual approach aims to provide certainty in service timing while minimizing the potential for long queues, particularly during periods when maturity claims surge.

Requirements for Policyholders

Policyholders approaching their maturity date are advised to prepare essential documents, including the original policy document, expiration form, and photocopies of their identity card and bank savings book. These documents can be submitted directly to the nearest IFG Life service office or representative office.

Strategic Significance

This service enhancement demonstrates IFG Life's commitment to improving customer experience and operational efficiency in their claims processing. By streamlining the maturity claim process, the company aims to maintain high levels of customer satisfaction while managing the increasing volume of claims effectively.