IFG Life Demonstrates Commitment to Policyholders Through Record Claims Payout

Comprehensive Claims Service

PT Asuransi Jiwa IFG (IFG Life), a prominent player in Indonesia's life insurance sector, has successfully paid out Rp 23.1 trillion in insurance claims from its establishment through November 2025. This significant figure underscores the company's dedication to honoring its financial commitments to policyholders during times of need.

Streamlined Claims Process

The company has implemented a user-friendly claims submission process, allowing policyholders to file claims either through their nearest representative office or by sending required documents to their Customer Center located in Jakarta. This approach ensures accessibility across various regions in Indonesia, eliminating geographical barriers to claiming insurance benefits.

Commitment to Transparency and Accessibility

Ryan Diastana Firman, Director of Finance and Acting Director of Operations at IFG Life, emphasized that the ease of access to the claims process is a tangible manifestation of the company's commitment to serving its policyholders. The company ensures that all claim submissions are processed without any additional charges, reinforcing its customer-centric approach.

Industry Impact

This achievement not only highlights IFG Life's operational efficiency but also its role in providing financial security to its clients. The total claims payout of Rp 23.1 trillion demonstrates the company's significant presence in the Indonesian insurance market and its capacity to fulfill its obligations to policyholders.