Indonesia Introduces 24/7 Command Center for Social Assistance Feedback

Enhanced Verification Process for Bansos Distribution

The Indonesian Ministry of Social Affairs has launched a dedicated 24/7 Command Center operating at 021-171, providing a direct channel for citizens to propose or dispute social assistance (bansos) recipients. This innovative service enables rapid reporting and processing of concerns regarding bansos distribution. Minister of Social Affairs Saifullah Yusuf (Gus Ipul) emphasized that all incoming reports will be promptly followed up and forwarded to social assistants for verification and assessment.

Key Features of the Command Center Service

1. 24/7 Operation: The hotline operates around the clock to receive public reports
2. Digital Integration: Complaints are directly entered into the National Socio-Economic Data (DTSEN)
3. Multi-channel Verification: Includes ground checking by social assistants
4. Rapid Processing: Verification results are expected within three months

Social Assistance Distribution Update for Q4 2025

As of November 2025, the Ministry has verified approximately 16 million regular beneficiary families eligible for social assistance during the fourth quarter. These recipients will receive various forms of assistance: Rp300,000 monthly BLTS (totaling Rp900,000 for three months), additional Sembako assistance of Rp1.5 million for Q4, and PKH (Family Hope Program) benefits varying by family components.

Expansion of Social Assistance Program

The Ministry is currently finalizing verification for 18 million new BLTS recipients, with about 16 million already meeting the criteria and 2 million still undergoing verification. Gus Ipul confirmed that distribution will be carried out through state-owned banks (Himbara) and PT Pos Indonesia once the process is complete.

Digital Alternative: Cek Bansos Application

In addition to the Command Center, the Ministry has also made available the Cek Bansos application, allowing citizens to submit proposals and objections digitally. The app requires users to provide necessary data for field verification purposes, streamlining the overall process and enhancing transparency in social assistance distribution.