Indonesian Police Face Challenges in Response Times

Public Preference for Fire Department Services

The Indonesian police force is currently facing scrutiny over their response times, with the public increasingly turning to the fire department for emergency situations. This shift in public preference was highlighted by Deputy Police Chief, Komjen Dedi Prasetyo, during a recent hearing with Commission III of the DPR RI on November 18, 2025.

Acknowledgement of Slow Response Times

Dedi Prasetyo acknowledged that the police's response time is slower than the international standard. According to global benchmarks, the ideal response time should be under 10 minutes. However, the police force is currently struggling to meet this target, with their average response time exceeding this threshold.

Comparison with Fire Department Services

The public's preference for contacting the fire department over the police for emergencies highlights a significant issue. The fire department is perceived as being more responsive and efficient in handling emergency situations. This perception has led to a decrease in the public's reliance on police services for urgent matters.

Efforts to Improve Police Response

The police leadership has recognized the need to improve their response times and is working towards achieving the international standard. Dedi Prasetyo emphasized the importance of enhancing the quick response capabilities of the police force. This includes improving the infrastructure and training of the personnel at the Integrated Police Service Center (SPKT).

Implications for Public Trust

The slow response times of the police not only affect their ability to serve the public effectively but also have implications for public trust in the institution. Improving response times is crucial for restoring and maintaining the public's confidence in the police force.