Infomedia Nusantara Drives Digital Transformation through AI and Automation

Strategic Partnerships for Innovation

PT Infomedia Nusantara, a member of the Telkom Group, is building an innovation ecosystem through strategic partnerships with global technology leaders including Microsoft, Google, and UiPath. The company is also collaborating with local startups and technology institutions to foster rapid innovation and ensure strong compliance with national digital transformation initiatives.

Enhancing Customer Experience through Technology

Infomedia is leveraging the power of AI and automation to significantly enhance customer experience across the entire customer journey - from initial engagement to post-sales support. By integrating these advanced technologies, the company is able to strengthen predictive capabilities and enable proactive problem-solving, effectively minimizing service disruptions while accelerating business processes and optimizing operational costs.

Advanced CXM Solutions for Personalized Services

The company is also implementing sophisticated Customer Experience Management (CXM) solutions backed by advanced analytics. This strategic move enables Infomedia to deliver more personalized and data-driven services that are precisely targeted to customer needs, representing a significant step forward in their digital transformation journey.