Jakarta MRT Experiences Operational Disruption on November 20, 2025

Immediate Response to Service Interruption

PT MRT Jakarta (Perseroda) announced an operational disruption affecting train travel services on the morning of November 20, 2025. The company quickly responded by advising passengers to remain calm and follow staff instructions while technical teams worked to resolve the issue.

Priority on Passenger Safety and Comfort

MRT Jakarta emphasized that passenger safety and comfort remained their top priority in handling the incident. The company issued a formal apology for the inconvenience caused to passengers affected by the operational disruption.

Information Dissemination and Service Updates

Passengers were encouraged to follow MRT Jakarta's official information channels for updates on the status of service restoration. The company committed to providing regular updates through their official communication platforms until normal operations resumed.

Impact and Response Measures

While MRT Jakarta did not immediately disclose the specific cause of the disruption or an estimated time for service restoration, their prompt communication helped maintain passenger trust. The incident highlights the importance of effective crisis management in public transportation systems.