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PT MRT Jakarta (Perseroda) experienced an operational disruption on November 20, 2025, affecting train services. Passengers were advised to remain calm and follow staff instructions while the issue was being addressed. The company apologized for the inconvenience and prioritized passenger safety and comfort.
PT MRT Jakarta (Perseroda) announced an operational disruption affecting train travel services on the morning of November 20, 2025. The company quickly responded by advising passengers to remain calm and follow staff instructions while technical teams worked to resolve the issue.
MRT Jakarta emphasized that passenger safety and comfort remained their top priority in handling the incident. The company issued a formal apology for the inconvenience caused to passengers affected by the operational disruption.
Passengers were encouraged to follow MRT Jakarta's official information channels for updates on the status of service restoration. The company committed to providing regular updates through their official communication platforms until normal operations resumed.
While MRT Jakarta did not immediately disclose the specific cause of the disruption or an estimated time for service restoration, their prompt communication helped maintain passenger trust. The incident highlights the importance of effective crisis management in public transportation systems.
Gangguan Operasional MRT Jakarta
Penanganan Krisis Transportasi