Jasa Marga Wins Prestigious detikcom Awards 2025 for Toll Road Excellence

Recognition for Customer Satisfaction Leadership

PT Jasa Marga (Persero) Tbk has been honored with the detikcom Awards 2025 as the Leading Toll Road Operator in Customer Satisfaction Optimization. This prestigious recognition highlights the company's commitment to enhancing user experience through innovative services and infrastructure development ¹

Key Initiatives Driving Customer Satisfaction

Jasa Marga has implemented several key initiatives to improve customer experience on its toll roads. One of the most significant developments is the introduction of Travoy Hub rest areas, which serve as new business centers due to their strategic locations. These modern rest areas are part of the company's Toll Corridor Development (TCD) strategy, aimed at creating comprehensive travel experiences ¹

Integration of ESG Principles

The company has also made significant strides in integrating Environmental, Social, and Governance (ESG) principles into its business strategy. This includes strengthening risk management, enhancing transparency and accountability in corporate governance, and leveraging digital innovation to support efficient business processes ¹

Family-Friendly Infrastructure Development

In recent years, Jasa Marga has focused on developing family-friendly rest areas and supporting local UMKM (Micro, Small, and Medium Enterprises). Notable examples include the Malang Strudle Playland (MS Playland) at the Travoy KM 84B rest area on the Pandaan-Malang route, creating recreational spaces for families ¹

Future Outlook

The recognition at detikcom Awards 2025 serves as a motivation for Jasa Marga to continue improving its services, innovations, and technology for toll road users and stakeholders. The company remains committed to providing safe, comfortable, and efficient travel experiences through its continued investment in infrastructure and customer satisfaction initiatives.