Jiwasraya Customers Meet with Liquidation Team to Address Financial Shortfall

Meeting Outcomes and Next Steps

Representatives of Jiwasraya customers met with the liquidation team on November 27, 2025, to discuss the financial status of the company's liquidation process. The meeting, which lasted about 2.5 hours, followed the publication of Jiwasraya's interim liquidation balance sheet on November 14, 2025. The balance sheet revealed total assets of Rp133 billion against liabilities of Rp219 billion, resulting in a fund shortfall of Rp85 billion.

Key Discussion Points

1. The customers requested the liquidation team to investigate using the seized funds currently held by the Ministry of Finance's Directorate General of State Assets (DJKN) to cover the shortfall. These funds were seized by the Attorney General's Office and are considered crucial by the customers.
2. The liquidation team agreed to provide a follow-up letter to policyholders regarding data requirements for further processing their claims.
3. Customer representatives expressed frustration with the current progress and emphasized the need for a timely resolution, hoping that the new government under Prabowo Subianto would bring a definitive solution to the case.

Background and Previous Actions

On October 16, 2025, customer representatives had visited the Ministry of Finance office to meet with Minister Purbaya Yudhi Sadewa but were directed to DJKN instead. During their meeting with DJKN representatives, they were informed that the decision to release the seized funds wasn't within their authority. A similar situation occurred during their visit on September 29, 2025.

Future Expectations

The customers remain hopeful that the seized funds can be utilized to cover the shortfall. They view this case as a significant test for the government's commitment to resolving long-standing financial disputes in the insurance industry. A successful resolution could help restore public trust in Indonesia's financial sector governance.