J&T Express Sees Significant Growth in Delivery Volume

Strong Performance in Q3 2025

J&T Express has reported a remarkable 60% increase in delivery volume during the third quarter of 2025 compared to the same period last year ¹

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Source 2

https://industri.kontan.co.id/news/hingga-kuartal-iii-tahun-ini-volume-pengiriman-jt-express-meningkat-60

. This substantial growth is attributed to the company's commitment to maintaining high service quality, particularly in terms of on-time delivery consistency. The company's CEO, Robin Lo, highlighted that this achievement demonstrates growing customer trust in J&T Express's services.

Key Drivers of Growth

The surge in delivery volume was primarily driven by shipments of fashion, documents, and beauty products, reflecting the diverse and growing e-commerce market in Indonesia. Geographically, the Jabodetabek region, Bandung, and Surabaya remained the top destinations for deliveries, indicating strong demand in major urban centers ²

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Maintaining Service Quality

J&T Express has managed to maintain its service quality despite the significant increase in volume. The company achieved this through its operational excellence, ensuring that delivery times remained consistent even during peak periods such as double dates and Ramadan. This consistency is crucial in maintaining customer satisfaction and loyalty.

Future Outlook

The strong performance in Q3 2025 positions J&T Express well for continued growth. With a focus on enhancing customer satisfaction and operational reliability, the company is likely to sustain its momentum. As e-commerce continues to grow in Indonesia, J&T Express is well-placed to capitalize on this trend through its extensive logistics network and commitment to service excellence.