KAI Commuter Addresses Viral Allegations of Employee Termination

Response to Social Media Reports

KAI Commuter has issued a statement regarding the viral social media reports about the alleged termination of one of their Passenger Service employees. The incident reportedly involved a passenger claiming to have lost a tumbler (water bottle) left in the KRL baggage area. VP Corporate Secretary Karina Amanda confirmed that the company is currently conducting a thorough investigation to verify the details of the incident.

Investigation and Employment Procedures

As part of their initial response, KAI Commuter is coordinating with their partner that manages the frontline staff to gather more information. The company emphasizes that they adhere to established employment regulations and procedures, which are in line with labor laws. Karina stated that while the partner is still conducting an internal evaluation, KAI Commuter denies the immediate termination as reported in the viral social media posts.

Preventive Measures and Passenger Responsibility

KAI Commuter has announced plans to conduct a comprehensive evaluation of the incident to prevent similar situations in the future. The company also reminded passengers that they are responsible for their personal belongings left on the commuter line. Karina urged passengers to remain vigilant and take care of their belongings.

This incident highlights the importance of clear communication between service providers and passengers regarding personal responsibility for belongings.