KAI Strengthens Lost and Found Services for Train Passengers

Enhanced Procedures for Recovering Lost Items

PT KAI (Persero) has implemented comprehensive measures to handle lost and found items across all its train services and stations. The company reports processing thousands of lost item reports annually, demonstrating the scale of the service. Vice President Corporate Communications Anne Purba emphasized that the high mobility of train passengers often leads to unintentional leaving behind of personal belongings.

Systematic Approach to Handling Lost Items

KAI's Lost and Found system operates through multiple channels:

1. Immediate announcement through public address systems at stations
2. Secure storage at station security posts
3. Detailed documentation in their lost and found system
4. Multiple reporting channels for passengers

The company emphasizes data accuracy and security while ensuring quick reunification of lost items with their owners. Passengers are advised to provide detailed descriptions of their lost items, including ticket booking codes and last known locations.

Reporting and Recovery Process

Passengers can follow these steps to recover lost items:

1. Report immediately to on-train staff or station personnel
2. Visit the Lost and Found service at the arrival station
3. Contact KAI's Contact Center 121 or WhatsApp service
4. Provide detailed descriptions of lost items
5. Verify ownership before collection

Anne Purba highlighted that while KAI continues to enhance its Lost and Found services, passenger cooperation is crucial. The company urges travelers to double-check their belongings before leaving trains or stations. This collaborative approach helps improve the effectiveness of the service.