OJK Strengthens Consumer Protection in Financial Services Sector

Significant Penalties Imposed on Non-Compliant Institutions

The Financial Services Authority (OJK) has taken decisive action against financial institutions violating consumer protection regulations. Between January 1 and October 12, 2025, 158 financial institutions have paid compensation totaling Rp70.1 billion and US$3,281 to consumers ¹

. This enforcement action demonstrates OJK's commitment to protecting consumer rights in the financial services sector.

Comprehensive Enforcement Measures

OJK has implemented various enforcement measures against non-compliant financial institutions. By October 2025, the authority had issued 141 written warnings to 117 institutions, 33 written instructions to 33 institutions, and 43 fines to 40 institutions. The total value of fines imposed for advertising violations alone amounted to Rp432 million ³

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Combating Financial Fraud and Illegal Activities

In a parallel effort to protect consumers, OJK reported that total losses due to fraud reached Rp7.5 trillion by October 2025, with Rp383.6 billion successfully blocked through the Indonesia Anti-Scam Center ²

. The authority received 422,428 service requests through the Consumer Protection Portal, including 43,101 complaints. OJK also processed 20,378 reports of illegal entities, comprising 16,343 related to illegal online lending and 4,035 related to illegal investments.

Collaborative Efforts to Eradicate Illegal Financial Activities

Through the Task Force on Eradicating Illegal Financial Activities (Satgas Pasti), OJK has successfully halted 1,841 illegal financial entities, including 285 illegal investments and 1,556 illegal online lending platforms, between January and October 2025 ⁴

. Since 2017, the total number of blocked illegal entities has reached 13,230. The authority continues to work with relevant agencies, such as the Ministry of Communication and Digital, to block suspicious phone numbers involved in fraudulent activities.