OJK Introduces Standardized Rules for Dormant Bank Accounts

New Regulatory Framework for Inactive Accounts

The Financial Services Authority (OJK) has issued POJK Number 24/2025, a new regulation that standardizes the treatment of dormant bank accounts across Indonesian banks. According to the new rules, a bank account will be classified as dormant if it remains inactive for a continuous period of five years without any customer-initiated debit or credit transactions.

Key Features of the New Regulation

1. Standardized Inactivity Period: The regulation establishes a uniform five-year threshold for determining when an account becomes dormant, replacing the previously varying criteria used by different banks.
2. Enhanced Consumer Protection: By standardizing the rules, OJK aims to provide greater certainty and protection for bank customers, ensuring consistent treatment of inactive accounts across different financial institutions.
3. Uniform Bank Compliance: The new regulation requires all banks to adhere to the same guidelines for managing dormant accounts, promoting consistency in banking practices.

Implications for Banks and Customers

The introduction of this regulation is expected to have significant implications for both banking institutions and their customers. Banks will need to update their internal policies and procedures to comply with the new standardized criteria, while customers will benefit from greater transparency and consistency in how their accounts are managed when inactive.

OJK's Role in Consumer Protection

Dian Ediana Rae, Head of Banking Supervision at OJK, emphasized that the new regulation is designed to provide clarity and protection for consumers. By establishing clear guidelines, OJK continues to strengthen its oversight of the banking sector and enhance the overall stability of Indonesia's financial system.