Pertamina Launches 'Serambi MyPertamina' at Manado Airport

Enhanced Traveler Experience During Year-End Holidays

Pertamina Patra Niaga has introduced a 'Serambi MyPertamina' service center at Sam Ratulangi Airport in Manado, providing comprehensive support for travelers during the year-end holiday season. The service center, located near the domestic arrival gate, offers various facilities including complimentary coffee and snacks, VIP parking, and porter services without additional charges.

Digital Integration Through MyPertamina App

To access these facilities, visitors are required to download the MyPertamina application first. The digital integration enhances the overall travel experience by providing a seamless service process. The service center operates from 8:00 AM to 9:00 PM local time, with an average daily visitor count of 60 people.

Strategic Expansion Across Multiple Locations

This initiative is part of Pertamina's broader strategy to enhance traveler experience during peak seasons. A total of 34 Serambi MyPertamina units have been deployed across various strategic locations including airports, ports, toll road rest areas, and tourist destinations throughout Indonesia. The locations include major airports such as Kualanamu (Medan), Yogyakarta International Airport, and Juanda (Surabaya).

Positive Reception from Travelers

Visitors have responded positively to the service, appreciating the free merchandise available, such as keychains, refrigerator magnets, and hotwheels toys that can be obtained through a lucky draw. The initiative has been well-received as it provides a welcoming atmosphere for travelers arriving in Manado, with one visitor describing it as a 'warm welcome' for those returning home or visiting the city.