Pertamina Successfully Reduces Fuel Queue in Medan

Operational Optimization Leads to Significant Improvement

PT Pertamina Patra Niaga Regional Sumatera Bagian Utara (Sumbagut) has successfully addressed the fuel distribution challenges in Medan by implementing a comprehensive operational strategy. The company has been operating 50% of gas stations in Medan 24 hours a day since November 30, 2025, resulting in a substantial reduction in fuel queues.

Key Factors in Reducing Queues

1. 24-hour Operation: By extending operating hours at half of Medan's gas stations, Pertamina has provided more flexible refueling options for consumers, significantly reducing congestion at individual stations.
2. Enhanced Coordination: Pertamina has worked closely with local authorities, including Polrestabes Medan, to station personnel at 91 gas stations. This collaboration has helped manage queues more effectively and prevent irregularities such as fuel hoarding.
3. Improved Distribution: The company has optimized its distribution network to ensure a steady supply of fuel across Medan, addressing the root cause of the queuing issue.
4. Public Education: Through various channels, Pertamina has informed the public about the availability of fuel at different stations, helping to distribute customers more evenly and reduce pressure on heavily congested stations.

Results and Future Plans

The efforts by Pertamina have led to an 80% reduction in queues compared to previous days, according to Basuki Santoso, Group Head Operation PT Pertamina Patra Niaga Regional Sumbagut. The company remains committed to maintaining a stable fuel supply in Medan and is working on further improvements to prevent future disruptions.

Conclusion

Pertamina's proactive measures have not only alleviated the immediate fuel queue issues in Medan but also demonstrated the company's commitment to ensuring energy security and customer satisfaction in the region. By continuing to optimize operations and collaborate with local authorities, Pertamina aims to maintain a smooth and reliable fuel distribution network.