Telecom Operators Drive AI Transformation for Efficiency and New Revenue
Executive Summary
Key insights and market outlook
Indonesian telecom companies are aggressively leveraging artificial intelligence (AI) to drive digital transformation, focusing on operational efficiency and new revenue streams. XL Axiata's Head of External Communications, Henry Wijayanto, stated that AI development is a core strategy through their XLSMART platform, enhancing both operational processes and customer experience. This technological adoption is crucial for cost reduction, service quality improvement, and creating data-driven solutions.
Deep Dive Analysis
Telecom Operators Accelerate AI Adoption for Efficiency and Growth
Strategic Digital Transformation
Indonesian telecom companies are intensifying their use of artificial intelligence (AI) as a backbone for their digital transformation initiatives. The technology is seen as vital for achieving operational cost reduction, enhancing service quality, and developing new data-driven revenue streams.
XL Axiata's AI Implementation
XL Axiata, a major player in the Indonesian telecom sector, has made AI development a core component of its business strategy through its XLSMART platform. According to Henry Wijayanto, Head of External Communications, the platform integrates AI across various aspects of operations and customer service to create a more efficient and personalized experience.
Industry-Wide Technological Adoption
The adoption of AI technology is becoming increasingly crucial in the telecom industry as companies strive to remain competitive in a rapidly evolving digital landscape. By leveraging AI, these operators aim to not only streamline their operations but also unlock new business opportunities through innovative data solutions.
Source References
Story Info
Topics Covered
Key Events
AI Technology Adoption
Digital Transformation Initiatives