Telkom Indonesia Accelerates Service Recovery After Natural Disaster

Rapid Response to Infrastructure Damage

PT Telkom Indonesia (TLKM) has taken immediate action to restore telecommunications services in North Sumatra and Aceh following recent natural disasters. The company's disaster response team has identified significant infrastructure damage, including 9 affected STO in North Sumatra and 14 in Aceh, as well as disruptions to fiber optic connections.

Restoration Efforts

To address the disruptions, Telkom is implementing several restoration measures:

1. Activating backup satellite systems to restore critical connectivity
2. Utilizing IP Radio technology to maintain communication services
3. Conducting gradual restoration of affected infrastructure
4. Prioritizing electrical power restoration to enable full service recovery

Impact and Challenges

The disaster has resulted in significant service disruptions, including:

• Reduced quality of mobile services
• Interruption of fixed broadband services
• Disruption of digital services in affected areas
• Complete loss of telecommunication access in some locations due to power outages

Corporate Response

Telkom's EVP Regional 1 Sumatra, Dwi Pratomo Juniarto, stated that the company has been promptly assessing the situation and implementing backup services while working on gradual restoration. The company has committed to restoring all services as quickly as possible to minimize the impact on customers and support the affected regions during this critical period.