TransJakarta Responds to Viral Seating Dispute

Incident Background

A recent incident on a TransJakarta bus sparked heated debate about public transportation etiquette when a viral video showed an altercation between an elderly woman and a younger female passenger over seating arrangements. The elderly woman requested the seat from the younger passenger, who refused, citing that she wasn't sitting in a priority seat and was feeling unwell ¹

Company Response

TransJakarta's CEO, Welfizon Yuza, responded to the incident by emphasizing the importance of mutual respect among passengers. Yuza extended an apology for the uncomfortable experience and reaffirmed TransJakarta's commitment to providing safe and comfortable travel for all passengers ²

Expert Opinion on Seating Etiquette

Public policy expert Trubus Rahadiansyah weighed in on the debate, stating that generally, older individuals should be given priority seating by younger passengers, regardless of whether they are in designated priority zones. This perspective suggests that yielding seats to elderly passengers is considered a social norm that should be observed ¹

Implications for Public Transport

The incident highlights the ongoing challenges in maintaining harmony among diverse public transport users. As urban populations grow, transportation services like TransJakarta must balance individual needs with collective courtesy. The company is focusing on creating a more considerate travel environment through emphasizing respect and understanding among passengers.