XLSmart Intensifies Network Recovery in Flood-Hit Sumatra Regions

Extensive Damage Assessment

PT XLSmart Telecom Sejahtera Tbk (EXCL), a major telecommunications provider in Indonesia, has reported significant damage to its infrastructure following the recent floods and landslides in Sumatra. The company's regional operations have been severely impacted, with 691 base transceiver stations (BTS) currently affected across multiple regions.

Regional Impact Details

The damage is distributed across three main regions:

• Aceh: 538 BTS affected, primarily in Pidie Jaya, North Aceh, East Aceh, and Aceh Tamiang
• North Sumatra: 120 BTS impacted, mainly in Central Tapanuli, South Tapanuli, and Sibolga City
• West Sumatra: 33 BTS affected, particularly in Padang Pariaman, Tanah Datar, and Solok regencies

Restoration Efforts

Regional Group Head of XLSmart's West Region, Desy Sari Dewi, confirmed that the company's technical teams are working intensively around the clock to restore telecommunications services. The restoration efforts are focused on ensuring continued connectivity for both the general public and the authorities managing the disaster response.

Operational Challenges

The scale of the damage has presented significant operational challenges for XLSmart. The company's disaster response protocol has been activated to coordinate recovery efforts across multiple locations simultaneously. Despite these challenges, XLSmart remains committed to restoring full service as quickly as possible.

Corporate Response

Desy Sari Dewi expressed the company's sympathy for those affected by the natural disasters, emphasizing XLSmart's commitment to supporting the affected communities through the restoration of critical telecommunications infrastructure. The company's efforts are being closely coordinated with local authorities to ensure effective service restoration.